Manage the media effectively

Crisis Communications Training

Handling the media in a crisis takes skill and response is critical; your team deserve to be prepared.

‘No comment’ isn’t going to cut it

Our tailored crisis communications training will give your spokespeople the skills and confidence to develop a proactive and positive relationship with journalists, even when handling a crisis.

Course overview


Our crisis communications training provides practical experience of preparing for and undertaking challenging media interviews. Across the session, delegates will be taken through a crisis scenario role-play, which is relevant to your industry and builds in intensity across the day – making the experience ‘as real as it gets’.

They will learn how to respond to the media in a calm and controlled manner, while expressing the right balance of concern and empathy.

Our course is tailored for your organisation or sector and is available live or online and is supported by our crisis communications team.

Delegates will learn

  • What is crisis communications?
  • How crisis communications plans work
  • How to plan for the media in a crisis
  • The media procedures that should be included in a crisis plan
  • How to manage the media in a crisis
  • How to stay in control of a media interview & handle challenging questions
  • The dos and don’ts when delivering a media interview
  • How to prepare for and deliver interviews for TV and radio
  • How to remain calm and controlled in a crisis situation


Delegates will leave the training with:

  • An awareness of the difference between an issue and a crisis
  • Knowing why crisis communications are important
  • An increased confidence in understanding the concept of ‘crisis management’
  • An awareness of good and bad examples of crisis management
  • How to create a crisis communications plan
  • Clear guidelines for creating a workable and realistic crisis management strategy for their organisation
  • The ability to stay calm and controlled in a crisis
  • The ability to deal with journalists confidently and stick to key messages
  • Confident delivery of media interviews

View an example of one of our tailored courses


This training can be provided as

  • Full-day group training on your business premises or in hired facilities – maximum 4-5 delegates (Larger group workshops can be catered for please ask us for more details)
  • Half-day group training on your business premises or in hired facilities – maximum 2 delegates
  • Half-day 1-to-1 coaching on your premises (within London/East Anglia) or at our Essex venue
  • Online Training for a full or half day

Who is this course suitable for?

  • Chief Executives
  • Senior executive teams
  • Communications teams

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Meet our trainers


Mosaic recently delivered a Crisis Communications course to our organisation's senior management as part of a wider project to enhance our incident response capability. Mosaic were utterly professional and efficient throughout the entire process, right through from initial enquiry to delivery, and were an absolute pleasure to deal with. The course itself was excellent and very well received by all attendees; they found it educational, challenging and insightful and came away with some invaluable skills to better handle a crisis, as well as a fresh perspective on how to effectively prepare for one. We would thoroughly recommend Mosaic for delivering this type of training.

Sumitomo Mitsui Banking Corporation Europe Limited
  • Alex Cambridge

    All killer and no filler!

  • Chloe Cambridge

    Great facilitation, thorough and personable. Would thoroughly recommend this course.

  • Hannah Cheshire

    Great team building exercise and very interesting, I like that we were encouraged to practice and try and produce something individual and then come together as a team to discuss.

  • Kate Belfast

    I found this training exceptionally helpful. I have been doing social media for five years now and I still got a lot from this course. The trainer was very friendly and approachable, the course wasn't too big which meant you got to ask questions more freely which was very helpful.

  • Kerri London

    The training was extremely relevant to our organisation and not just general media training, so everything was a point we could learn from. The trainer showed a great knowledge of the media and I knew I could trust her judgement

Call 01206 841933 or send us an email to discuss your goals.

We will tailor courses to suit your exact needs.