Coping in a crisis

Crisis Management training is all about knowing what to say to the media when the heat is on, and equally importantly, what not to say. Nobody wants to turn a drama into a crisis but saying nothing is often far worse than a carefully prepared statement delivered with cool calm conviction. With news that yet […]

Add video to your website

Video is an engaging medium, so little wonder that research has shown that adding video to your website can improve business by up to 25%. Many hotel chains are now adding virtual tours to their websites, and some of those which have, such as the Key West Marriott Beachside Hotel in the Florida Keys have […]