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Mosaic training blog

13 Apr 2015

Five things to avoid on your organisation's social media

1. Don't broadcast on corporate social media

Imagine meeting someone who only spoke in statements, for example if they started a conversation with, "My car is black" you would find it quite difficult to converse with them. However if they said: "My car is black. What colour is yours?" you could provide an answer.

Apply this theory to your posts on social media, ask questions and encourage engagement. Remember it's not all about me, me, me, welcome people into your world, take a look at what's trending and be topical.

2. #Don't #use #too #many #hashtags #on #Twitter

When you are only limited to 140 characters on Twitter use the characters for words not an abundance of hashtags, they are worth more. If anything else, it's annoying, I have unfollowed so many people for committing the crime of over hashtagging. Say something interesting and make it worth someone's while to read it and be memorable for the right reasons.

3. Don't use bad quality images

Social media is very visual, and the first impression of your company could be a person looking at the cover photo and profile picture, do you want that to be of a blurry and distorted image? I'm assuming no so learn what the dimensions are for the different cover photos and profile pictures and make them look professional to show your business off in its best light on social media.

4. Don't ignore requests or engagement

We're all guilty of looking at our smartphones and saying 'I'll reply to that later' and then forgetting. You should always try and respond to requests regarding to your business as soon as possible, the longer you wait the more likely you are to forget.

Not responding promptly can damage your reputation, especially if you are dealing with a complaint. If you don't want to deal with it publically send a direct message, but whatever you do, don't ignore it.

5. Don't overcompensate for inactivity

If you don't have a dedicated person or team looking after your social media you may find there are days where you don't post updates. Sometimes when this happens you will notice a company posting numerous updates all at once to compensate for this.

If suddenly a person's feed fills up with notifications from your company they could feel bombarded and may be likely to click the unfollow button. If you know you're going to be unable to post for a couple of day use Hootsuite to schedule some posts to avoid this.

You can find us on Facebook, Twitter, YouTube and LinkedIn, so make sure you share your posts with us!

If you want to learn more about what to do or not do on social media, Mosaic Media Training offers a social media course that can be completely tailored to your needs. Give the team a call on 01206 841933 to see how we can help your organisation today.

About the author: Ruth Aggiss, PR and Digital Account Manager

 


Find out more - ask Gemma

Contact media training manager Gemma to book Media training or for further information on a media training course

Contact our Media Training Manager Gemma to book or for further information.

Telephone: 01206 841933
gemma@mosaicpublicity.co.uk